Salesforce Functional Lead

Job Responsibilities

• Lead and manage a team of Salesforce administrators and developers in configuring and customising Salesforce applications.
• Collaborate with business stakeholders to gather and analyse requirements, and translate them into scalable Salesforce solutions.
• Design and implement Salesforce system enhancements and new features to support business processes and objectives.
• Provide technical guidance and mentorship to ensure adherence to Salesforce best practices and maintain high standards of development.
• Oversee Salesforce data management, including data migration, integration, and maintenance of data integrity.
• Conduct user acceptance testing (UAT) and collaborate with end users to gather feedback and refine Salesforce configurations.
• Create and maintain documentation including process flows, technical specifications, and training materials.
• Monitor Salesforce system performance and usage, and implement optimisations and improvements as needed.
• Stay updated on Salesforce updates, new features, and industry trends to provide recommendations for system enhancements.
• Collaborate with project managers and stakeholders to ensure timely delivery of Salesforce projects within scope and budget.

Candidate Requirements

To be successful, you'll need a deep expertise in Salesforce configuration and customisation, strong leadership skills to oversee teams, and the ability to effectively translate business requirements into scalable Salesforce solutions.

Skills & Experience

• Extensive experience in Salesforce configuration and customisation using declarative tools (e.g., Process Builder, Flow Builder, Workflow Rules).
• Demonstrated leadership skills with experience in managing and mentoring teams of Salesforce administrators and developers.
• Strong understanding of Salesforce data model, including data integration, migration, and maintenance.
• Ability to gather and analyse business requirements, and translate them into effective Salesforce solutions.
• Proficiency in designing and implementing Salesforce system enhancements and new features to align with business goals.
• Experience in conducting user acceptance testing (UAT) and collaborating with stakeholders to gather feedback.
• Excellent communication and interpersonal skills to interact effectively with business stakeholders and technical teams.
• Knowledge of Salesforce best practices and industry standards, and ability to ensure adherence to these practices.
• Project management experience, including planning, execution, and delivery of Salesforce projects within scope and budget.
• Ability to stay updated on Salesforce updates, new features, and emerging technologies to recommend and implement system improvements.