The Customer Engagement Platform for Salesforce®
Create rich customer experiences and personalised interactions for Sales and Service through SMS, Email and Phone channels with Flow Automation.
Welcome to Omnihub, where Innovation meets Connectivity.
As a trusted Salesforce partner, we revolutionise business communication with our dynamic all-in-one platform.
Test Drive TodayPowerful one-to-one SMS messaging and Flow Automation
Power up your sales and service channels to engage your customers at the right time, with the right message. Use Salesforce™ Flow Automation to trigger personalised messages or Bulk Messaging to engage at scale.
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Feature Rich
Send messages quickly using Templates with emojis.
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File and Web Linking
Secure functionality for sending Salesforce Files and Webpages with short-links in SMS.
An exceptional Email experience native to Salesforce™
Get more done with the Omnihub Email Console and Utility Popup. Use your existing email provider or Salesforce's enhanced email capability with intelligent routing.
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Routes Single Addresses
Emails sent to single addresses like sales@mydomain or service@mydomain are delivered to the original sender automatically.
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Inbox Management
Your users can create their own folders and subfolders, as well as Tags and Favourites to keep track of important emails.
Secure, scalable Voice connectivity you can trust
Build an engaging voice experience that you can quickly scale and modify with a wide array of customisation options. With access to global carriers, indefinite scaling, and private connections to the cloud, you’ll be able to start making quality calls in no time.
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Click-to-call
Initiate a call from any phone field on any Salesforce™ object, or from within the Omnihub console.
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Call Routing
Route inbound calls to Salesforce™ CTI with screen pops, or to any external phone or mobile numbers.
360° view of activity in customisable timelines
The Omnihub activity timeline empowers your team's to view all relevant customer activity split out by activity types that you define.
Simply place the Desktop Activity Widget anywhere on a contact record and all of your existing data will be displayed.
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Omni-channel display
View all customer engagement activities filtered by users, period and type, all in one panel.
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Fully Customisable
Add your own activity modules based on any field value on Tasks, Events, Calls, Email or SMS.
Marketing automation with embedded feedback and surveys
Get high-quality leads and convert them to deals using advanced marketing automation. Generate, nurture, and convert leads into customers effortlessly to increase RoI.
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Marketing Campaigns
Create Quick Send or Automated marketing campigns using SMS or Email.
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Email Builder
Customise email templates and kickstart your campaign with our drag-and-drop editor.
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Surveys
Build professional forms to measure customer satisfaction, hire brand ambassadors, and more.
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Feedback
Create branded feedback forms to capture NPS scores, directly within email templates for high-response rates.
Easy to use, feature-rich administration panel
Manage your chosen channels and apps using drag & drop components, and get up and running in minutes...
Apps
Take customer relationships further with a range of included business apps that enhance the Omnihub experience.
Our apps will help you accelerate your customer engagement journey.
Select from...
- File Manager
- Templates
- Reply to SMS from Email
- Automated SMS
- Activity Manager
- Compliance
- Country Code Updater
Widgets
Quickly add your preferred communication widgets onto your pages or the utility footer bar.
Numbers
Choose from a range of number types including toll-free, mobile, local, national, BYON, Alphanumeric Sender IDs and more.
Simple 4-step installation
Download the Omnihub app and follow the guided 4-step setup. A fully automated installation means you do not need to give access to your org to any 3rd parties!
Connect the App
Authorise connection to our network - we use Salesforce® Connected Apps with restrictions.
Choose a Number
Select your country and number type, browse and then claim your FREE number.
Allocate to a User
We'll allocate the number to the user installing the app, by default. You can add more users later.
Widget Activation
Activate the Desktop & Utility Widgets. Don't worry, your users won't see these until you want them to!